Contact The Team
Contact
The Fine Writer
If you have a query about The Fine Writer service or the Graf Von Faber-Castell range, feel free to reach out to the team.
If you need a Graf Von Faber-Castell item which is not on our website please reach out with the name or item number and we will do our outmost to make this available.
Call or Whats app on +356 79929376
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Graf Von Faber-Castell
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Our customers' satisfaction is our number one priority.
Return your order within 14 days from date of purchase and get a full refund subject that the goods are in mint condition in their original packaging. Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
We use Stripe as our payment gateway. It adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Malta & Gozo - 2 days from order date via DHL Express.
EU Countries - 3 to 5 days from order date via DHL Express.
Always check if the product you are after has additional lead times indicated. Example 1 to 2 weeks may apply for certain products.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to send us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
