Terms and Conditions
This website is operated by Tettiera, privately owned by Joanna Micallef Farrugia and Diana Mifsud with a registered address: No 63, St Mary Store, Tumas Dingli Street, Mosta, Malta. Email orders@thefinewriter.com, +356 99929376
Tettiera is a registered selective distributor of Faber-Castell and Graf von Faber-Castell authorized by AFE Trading Ltd and operate under The Fine Writer trademark.
The Fine Writer provides this website as an e-commerce platform to sell its product and merchandise range and to provide information about fine writing instruments and deskware accessories
Please note that whilst we take every care to ensure the product information displayed on our website is correct, product materials and dimensions may vary and therefore you should always check product labels and not rely solely on the information presented here.
If you require specific advice on any The Fine Writer branded product, please contact Customer Support on orders@thefinewriter.com. This information is supplied for personal use only.
The materials contained on the website are provided for general information purposes only and do not constitute legal or other professional advice on any subject matter. The Fine Writer does not accept any responsibility for any loss which may arise from reliance on information contained on this site.
Some links within the website may lead to other websites, including those operated and maintained by third parties. The Fine Writer includes these links solely as a convenience to you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents.
Please note that the colour of images may be limited by the availability of images or the technology used to access this site. We will do our best to load faithful reproductions of the product offered. Please refer to the description of the product alongside the image to confirm the exact nature of the product.
Orders
The Order is fulfilled by the buyer selecting the product/s of his/her choice and adding it/them under the heading ‘Your Cart’. The buyer must validate his/her details, billing address, location and form of delivery and the selected payment method.
The customer shall warrant the accuracy of all information supplied to fulfil the order. Should all, or any part of the delivery addresses, prove to be incorrect, thereby obliging The Fine Writer to return its orders, the customer shall bear the consequences thereof, and The Fine Writer shall be entitled to charge administrative and transportation costs at €6.00 incl. vat per order associated with returning an order. This is applicable only to Malta based orders and not EU orders.
After the order is placed, The Fine Writer shall send the buyer an email summarising the terms and conditions of the order. Please note that this does not mean that the order has been accepted. The Fine Writer’s acceptance of the order shall only take place when the products are dispatched for delivery.
The Fine Writer reserves the right to refuse an order from a customer with whom there is, or had been, a dispute over the fulfilment or payment of a previous order, or when the customer fails to comply with these terms and conditions.
Delivery Information – Local Deliveries & International EU DHL Express Tracked Courier
Malta & Gozo
Free delivery on orders above 35 Euros.
Courier Charge below 35 Euros is 6 Euros. ( Vat inclusive)
For Local Pick-Ups: Kindly wait for a confirmation email from our team with dates and time frames for pick-up from our Shop inside Grey & Adler in Naxxar.
Free delivery to Malta & Gozo on orders over €35.
Standard Delivery to Malta within 2 working days from dispatch on orders below 35€ are charged at 6€ including VAT.
Europe & EU
Free Delivery on all Orders via DHL Express. Handling Fee on orders above 35 Euros is 5 Euros per order. Handling Fee for orders below 34.99 Euros is 15 Euros per order.
If the information provided is incorrect, The Fine Writer shall further reserve the right to cancel any order at its discretion.
Product Availability & Dispatch Leadtime
Unless specified on the specific product page:
Example 1,
This product will be available within 2 weeks from date of order ,
Example 2,
This product require a reconfirmation by The Fine Writer and its availability and leadtime will be confirmed.
All orders are processed and dispatched within 2 working days. Allow a further 1 working day for standard delivery to Malta & Gozo. For EU based orders, lead times via DHL Express is 3 to 5 working days.
All orders will be charged at Euros € unless the buyer chooses a different currency from their payment method.
Standard Delivery to Gozo within 3 workings days.
Our courier partner will attempt 1 delivery to the address indicated by the shopper. Should the shopper not be available at the day/time bracket indicated, standard delivery charges may apply. It is imperative that the shopper provides an address where someone is available to receive the order.
Signature is required upon delivery. A signature upon delivery shall constitute conclusive evidence that the buyer has received the goods.
The buyer may not reject the goods or any part thereof solely on the grounds of short delivery of an instalment. If the goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the client.
In the case of delays in International EU orders, The Fine Writer will inquire with DHL Express the whereabouts of the order and will give feedback to the buyer. In case of loss/damage, a complaint form will be processed with DHL.
The Fine Writer cannot be held liable for failure to fulfil any one of its commitments to a buyer, if such failure is due to a case of force majeure such as, but not limited to, war, strike (in-house or at one of its service providers), lock-out, accident, fire, ice, flood, bad weather, interruption or suspension of means of communication and/or transport, blockade, blockage of exports, prohibited import or export, cessation of production or delivery, regulatory decision of an administrative supervisory body, etc. In such situations, The Fine Writer shall inform you of this impossibility and the measures taken to remedy it.
All delivery charges will be automatically calculated at check-out. These delivery charges might change from time to time.
All delivery charges will be automatically calculated at check-out. These delivery charges might change from time to time.
Right of withdrawal
You have the right to withdraw from this contract of sale within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you to receive the Product(s).
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We will send you return instructions upon receiving your communication. Please do not send product(s) to the address listed under, unless explicitly asked by our customer service.
Inform us by sending a statement to orders@TheFineWriter.com
63, The Fine Writer, St. Mary Store, Tumas Dingli Street, Mosta, MST2462, Malta, EU
Effects of withdrawal
If you withdraw from your sales order, we shall reimburse to you all payments received from you, excluding the costs of delivery if eligible (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from your sales order. Voucher refunds/withdrawal are not accepted.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back. Goods returned will be inspected and must be in mint condition, including their outer packaging. If found damaged, a refund will not be approved.
You shall send back the goods or hand them over to us through our return process without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will receive detailed instructions from us when we receive your unequivocal statement to withdraw from this contract. The deadline is met if you send back the product(s) before the period of 14 days has expired. You will have to bear the direct cost of returning the goods if you choose any other return method than the one offered by us when we receive your withdrawal notice.
Complaint Handling
It is recommended that the buyer contacts the The Fine Writer team within 24 hours of receipt of goods on orders@thefinewriter.com in order to resolve any issues that may have risen.
Content
Unless otherwise noted in this website, The Fine Writer.com owns the copyright with respect to all content on the website. Content includes: text, graphics, logos, audio clips, trademarks, and anything else hosted on this website. All rights to our content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of The Fine Writer.com copyright.
Jurisdiction and Applicable Law
These terms and conditions, in addition to any contract entered into pursuant to these terms and conditions, are subject to Maltese law.
The Courts of Malta shall have sole jurisdiction for any dispute relating to the Sale and/or the application of these terms and conditions.
If you require specific advice on any The Fine Writer branded product, please contact Customer Support on orders@thefinewriter.com. This information is supplied for personal use only.